Refund policy

At HZY, we want you to love your pieces as much as we do. If something isn’t quite right, we’re here to help.

• RETURNS
  We accept returns within 14 days of delivery for eligible items.
  
  To qualify for a return:
  • Items must be unworn, unwashed, and in original condition
  • All tags must be intact
  • Items must be free of makeup, deodorant, or any marks
  
  

• NON-RETURNABLE ITEMS
  For hygiene and quality reasons, the following are final sale:
  • Items without original tags
  • Worn or damaged items
  • Sale or discounted items (if applicable)
  
  

• EXCHANGES
  We currently offer exchanges for a different size of the same item, based on availability. If your size is out of stock, store credit will be issued.
  
  

• REFUNDS
  Once your return is received and inspected:
  • Approved returns will be refunded to your original payment method
  • Please allow 5-10 business days for processing after approval
  
  

• RETURN SHIPPING
  • Customers are responsible for return shipping costs
  • Original shipping fees are non-refundable
  
  

• DAMAGED OR INCORRECT ITEMS
  If you receive a damaged or incorrect item, please contact us within 5 days of delivery at shophzy@gmail.com with your order number and photos. We’ll make it right.
  
  

• HOW TO START A RETURN
  To initiate a return, email us at shophzy@gmail.com with:
  • Your order number
  • Reason for return