Shipping Policy

We’re so excited to get your order to you!

PROCESSING TIME
All orders are processed within 2-5 business days (excluding weekends and holidays).
During launches or high-volume periods, processing times may be longer.

Once your order has been processed, you will receive a confirmation email with tracking information.

SHIPPING RATES & DELIVERY TIMES
Shipping rates are calculated at checkout based on your location.

Estimated delivery times:
• U.S. Standard Shipping: 3-5 business days
• U.S. Expedited Shipping: 1-2 business days

Please note that delivery times are estimates and may vary due to carrier delays.

ORDER TRACKING
Once your order ships, you’ll receive a tracking number via email. Please allow up to 48 hours for tracking updates.

LOST OR STOLEN PACKAGES
HZY is not responsible for lost, stolen, or delayed packages once they have been handed off to the shipping carrier.

If your package is marked as delivered but you have not received it:

• Check with neighbors or your local post office
• Contact the shipping carrier directly

NCORRECT SHIPPING INFORMATION
Please ensure your shipping address is correct at checkout.
HZY is not responsible for orders shipped to incorrectly provided addresses.

DAMAGED ITEMS
If your order arrives damaged, please contact us within 5 days of delivery at hello@shophzy.com with your order number and photos.

QUESTIONS
For any shipping-related questions, contact us at hello@shophzy.com.