FAQ

Orders

When will my order ship?

Orders are typically processed within 2–5 business days. Once your order ships, you’ll receive a tracking email with updates.

Do you ship internationally?

Currently, we only ship within the United States, but international shipping is something we plan to offer in the future.

Products & Sizing

How does HZY fit?

Our pieces are designed to feel supportive, flattering, and comfortable for everyday movement. Most styles fit true to size.

What sizes do you offer?

We currently offer XS, S, M, and L.

Returns & Exchanges

What is your return policy?

We accept returns on unworn items within 14 days of delivery. Items must be in original condition with tags attached.

Do you offer exchanges?

At this time, we recommend placing a new order for your desired item and returning the original item once approved.

Contact

How can I contact you?

You can reach us anytime at hello@shophzy.com or through our contact page.

How can I stay updated on drops?

Join our email list and follow us on Instagram for launch updates, behind-the-scenes content, and future collections.

Shipping

How long does shipping take?

Shipping times vary based on location, but most domestic orders arrive within 3–7 business days after shipment.

How do I track my order?

Once your order ships, you’ll receive a tracking number via email.

What if my package is lost or delayed?

Once packages are shipped, carrier delays are outside of our control, but we’ll always do our best to help you track down your order.

Care Instructions

How should I wash my HZY pieces?

For best results:

Cold wash only

Wash with similar colors

Hang dry recommended

Avoid bleach and high heat

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FAQ