Returns & Exchanges

At HZY, we want you to love your pieces as much as we do. If something isn’t quite right, we’re here to help.

RETURNS
We accept returns within 14 days of delivery for eligible items.

To qualify for a return:
• Items must be unworn, unwashed, and in original condition
• All tags must be intact
• Items must be free of makeup, deodorant, or any marks

NON-RETURNABLE ITEMS
For hygiene and quality reasons, the following are final sale:
• Items without original tags
• Worn or damaged items
• Sale or discounted items (if applicable)

EXCHANGES
We currently offer exchanges for a different size of the same item, based on availability. If your size is out of stock, store credit will be issued.

REFUNDS
Once your return is received and inspected:
• Approved returns will be refunded to your original payment method
• Please allow 5-10 business days for processing after approval

RETURN SHIPPING
• Customers are responsible for return shipping costs
• Original shipping fees are non-refundable

DAMAGED OR INCORRECT ITEMS
If you receive a damaged or incorrect item, please contact us within 5 days of delivery at hello@shophzy.com with your order number and photos. We’ll make it right.

HOW TO START A RETURN
To initiate a return, email us at hello@shophzy.com with:
• Your order number
• Reason for return